snake Posted April 1, 2016 Share Posted April 1, 2016 version 5.3.11 When I click reset and send password in the admin, it says that email is sent, but it isn't, no error occurs, and nothing shows under the email tab either. I have found other posts referring to client area templates, but since this is being done fromt he admin that obviously doesn't apply. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted April 1, 2016 Share Posted April 1, 2016 just tested this on v5.3.14 (oldest version I have working) and it worked fine... I don't suppose you have the "Automated Password Reset" email template disabled? 0 Quote Link to comment Share on other sites More sharing options...
snake Posted April 1, 2016 Author Share Posted April 1, 2016 it turns out someone had disabled TLS on the mail server, and it seems that whmcs doesn;t throw an error and thinks it has sent the mail. 0 Quote Link to comment Share on other sites More sharing options...
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