mblfone Posted March 31, 2016 Share Posted March 31, 2016 Hello WHMCS, I vote to have the Next Due Date feature totally redesigned. This has caused so many issues with regards to recurring invoices not being billing when they should. It is too complex and non-intuitive. Too many conditions cause the next due date to change and then invoices don't generate. I have recently become aware that changing the paid status on an invoice can also change the next due date in addition to a payment being made incrementing the next due date. It seems to me that the next due date should increment only when an invoice is generated and should not be affected by anything else. I am aware that there may be other interconnected functionality which making this redesign may affect; I may be unfamiliar with that interconnected relationship. We now regularly audit our invoicing to confirm that WHMCS is invoicing when we expect it too. We also find errors. Please, pretty please! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 31, 2016 WHMCS Support Manager Share Posted March 31, 2016 Hi, Thanks for taking the time to provide your feedback. The Next Due Date will only increment forward when an invoice is paid by applying a transaction to it which reduces the balance to 0.00. You'll see the "Invoice Marked Paid" entry in the Utilities > Logs > Activity Log. Editing an invoice and changing the status to Paid via the "Options" tab would not cause the Next Due Date to increment forward. If an invoice has ever existed for a service on a given Next Due Date - even if the original invoice is cancelled or deleted - a duplicate will never generate. I hope that clarifies matters, and if you have any further questions please don't hesitate to ask. 0 Quote Link to comment Share on other sites More sharing options...
Itelya Posted April 11, 2016 Share Posted April 11, 2016 I agree 200% I am having a terrible time with it as well!!! I am now trying to figure out how I can create a report (i'm not a coder by any means) to show me the customer, next due date, last invoice and billing cycle so that I can figure out what invoices are not being made. We seriously have 100s of invoices not being made. SO ANNOYING!! 0 Quote Link to comment Share on other sites More sharing options...
alaali Posted April 13, 2016 Share Posted April 13, 2016 I am in the same boat! There should be a better way of managing next due date. Actually if I changed anything I just go to the DB to check that the due date is set correctly! 0 Quote Link to comment Share on other sites More sharing options...
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