Problems with affiliate commission

[sujithm]

Hi friends

 

We are facing some issues/confusions related with the display of commission amounts for affiliates. As the WHMCS documents says, commission will be calculated based on the order total after applying discounts related with the promotional codes applied to the order.

 

But what we see on both client area and admin interface is that the commission amount is shown on the total order amount even though the orders have discounts applied on them through promotional codes.

 

On client area, "Commissions Pending Maturation" shows the total commissions applied on orders after applying discounts, which is correct. But in the referrals list table, commission is displayed based on the order total without considering the discounts. So, if we take the commission total from the referrals list, it will not match with the total commission pending.

 

Please find the following screenshot (Pls note that the affiliate template has been customized by us to show the client name and maturity date on the referrals list). In the case of this customer, commission rate is set as 50% one time.

 

On administration panel affiliate management, in referred signups tab, commission shows 50% of the total order amount (without considering the discounts)

 

But on the pending commissions tab, commission amount is shown correctly (after applying the discount for orders)

 

Can you please clarify whether this is a bug on WHMCS, or is it designed to work like this? In any case, our clients (and we too) are facing difficulty in understanding the affiliate commissions setup because of these mismatches.

 

Thanks & Regards

Sujith

[WHMCS John]

Hi,

The commission rate shown in your first screenshot is based upon the "Recurring Amount" under the client's Products/Services tab. So if the promo code used provided a one-time discount, it would not be reflecting in the Recurring Amount value, which would explain why the affiliate sees the regular price.