API Integration: Create Orders without sending Invoice emails

[hannibalza]

Hi

 

We've integrated one of our client console with WHMCS for billing via the API.

 

Up until now it has worked fine, except we have a requirement to disable sending of invoice emails the moment a new order is created on the system. The idea being that invoices generated during the course of the month would be consolidated at month end for billing simplicity.

 

In some cases we have resellers who would otherwise be receiving hundreds of 'Invoice generated' emails throughout the month, which has resulted in lots of complaints.

 

We are trying to simplify this process from our end, but there doesn't seem to be anything in the API documentation that helps with this.

 

The one flag we found in the Accept_Order action of the API was "sendemail", which we tried omitting, setting to 'false', even setting to '0'. Neither approach helped, as the system still generated the following emails:

 

- Order Confirmation

- Customer Invoice

- {product} account Details

 

Any assistance will be greatly appreciated.

[hannibalza]

Hi

 

Can anybody provide some feedback or asistance regarding this?

[sentq]

so you need to stop sending one or multiple email templates from sending?

 

there is two solutions for that, the easiest one is:

Admin Area -> Setup -> Email Templates -> Invoice Payment Confirmation -> tick the Disable checkbox

[hannibalza]

so you need to stop sending one or multiple email templates from sending?

 

there is two solutions for that, the easiest one is:

Admin Area -> Setup -> Email Templates -> Invoice Payment Confirmation -> tick the Disable checkbox

 

mmm that would affect the entire system though.

 

We are creating Invoices and Orders via the API from a separate system, and it is here we want to be able to prevent the Invoice Emails from going out.

 

as mentioned above;

 

The one flag we found in the Accept_Order action of the API was "sendemail", which we tried omitting, setting to 'false', even setting to '0'. Neither approach helped, as the system still generated the following emails:

 

- Order Confirmation

- Customer Invoice <--- THIS WE WANT TO STOP

- {product} account Details

[WHMCS John]

Hi,

The 'sendemail' variable in the Accept_Order API command applies to the "{product} account Details" email. It's too late to prevent the invoice notification email being sent because the invoice has already been generated by the time you're in a position to be accepting it.

 

To prevent invoices emails sending when placing an order, tick Setup > General Settings > Ordering tab > No Invoice Email on Order.