Remove Reply Button on Support Tickets Page?

[CavalloComm]

On the left had side widget on the Support page, is there a way to hide the "reply" button in the widget itself? and/or make it conditional on the status the ticket is in? I don't seem to find that actual widget in the template file.

[brian!]

it's a sidebar, not a widget!

 

generally, they're modified by action hooks, so take a look at the thread below as it relevant to your question...

 

http://forum.whmcs.com/showthread.php?92894-Ticket-Closed-Stop-customer-from-re-opening&p=437631#post437631

 

I guess for your question, rather than removing the footer, you could just create a new footer with only a close button.

[sentq]

here is how to remove it

 

<?php

use WHMCS\View\Menu\Item as MenuItem;


add_hook('ClientAreaPrimarySidebar', 1, function (MenuItem $primarySidebar)
{

   global $status;

   $status = trim(strip_tags($status));

   if (!is_null($primarySidebar->getChild('Ticket Information'))) {

       if ($status==="Closed-Locked"){
           $primarySidebar->getChild('Ticket Information')->setFooterHtml('');
       }

   }
});

[CavalloComm]

Thanks everyone! Awesome! I don't know why I couldn't find that other post. I had been using this in V5 for years - and wouldn't you know it, the day after the upgrade, someone opens a 2 year old ticket to ask a completely different question.