tkalfaoglu Posted November 2, 2015 Share Posted November 2, 2015 The customer is seeing an error message instead of the usual login to panel button.. we are using plesk 12. We changed nothing, and yet something is wrong. Instead of the button, the customer sees this: Error code: 1013. Error message: Customer with external id 'whmcs_plesk_179' is not found in panel. Please contact your service provider. I checked the plesk and the customer account exists.. no problems there.. I tried with a different customer, and it worked fine for that customer.. That is, the login button appears for that customer. -t 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 4, 2015 WHMCS Support Manager Share Posted November 4, 2015 Hi, Does the customer account have the external_id value "whmcs_plesk_179" in Plesk? If not you'll need to adjust this with the Plesk database so WHMCS can find the customer account. 0 Quote Link to comment Share on other sites More sharing options...
tkalfaoglu Posted November 4, 2015 Author Share Posted November 4, 2015 Um, which table in psa would have that field? I grepped and found many tables that has the external_id field.. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 6, 2015 WHMCS Support Manager Share Posted November 6, 2015 Hi, I'm afraid that's not something I can advise. But WHMCS is looking it up using the 'customer get' command in the Plesk API: http://download1.parallels.com/Plesk/Doc/es-ES/online/plesk-api-rpc/34353.htm# Hopefully Plesk support will be able to advise precisely which table that API command reads. Hope that helps! 0 Quote Link to comment Share on other sites More sharing options...
namesonic Posted November 17, 2015 Share Posted November 17, 2015 Try this link http://kb.odin.com/en/123492 it explains how to update the external_id in Plesk's database so you can match it up with what WHMCS is trying. 0 Quote Link to comment Share on other sites More sharing options...
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