Company logo not appearing in system emails

[SoHoIT]

Hi,

 

Can anyone advise why our company logo isn't appearing in any of the system emails?

 

Here is what is on the General Settings, mail, 'client email header content' :

 

<p><a href="{$company_domain}" target="_blank"><img src="{$company_logo_url}" alt="{$company_name}" border="0" /></a></p>

 

but its just a broken image when the client receives the email.- We have just upgraded to v611 and I thought it may be this. However, I've just gone back through some older email and it looks like the logo hasn't been in any emails for almost 2 years!!

 

the logo itself appears in the clients email list within the whmcs system. and the company logo also appears on all invoices, so the logo itself is in the correct location. just not appearing on the clients emails.

 

any ideas?

 

regards

[brian!]

is the URL for the image correct in setup -> general settings -> Logo URL ?

[SoHoIT]

is the URL for the image correct in setup -> general settings -> Logo URL ?

 

yeah, because when I change that the image doesn't appear on the invoices.

[easyhosting]

have you tried typing the image URL in a browser to see if the image appears

[SoHoIT]

have you tried typing the image URL in a browser to see if the image appears

 

yeh it does appear. Managed to get it working as a jpg but not as a png. Bizarre, but its working now.

 

Thanks all.