Move Support Ticket Custom Fields - Client and Admin Area

[faisal]

Hi all

I want to move the Move Support Ticket Custom Fields to more logical place as you can see in the attach files.

I just cant find any way to do it, please help.

Edited October 14, 2015 by faisal

[brian!]

on the admin side, you'll need to do the following...

 

1. delete the custom fields tab - just remove line 43 in admin/templates/blend/viewticket.tpl

 

<li><a href="#tab2" role="tab" data-toggle="tab" onclick="loadTab(2, 'customfields', 1)">{$_ADMINLANG.setup.customfields}</a></li>

 

2. paste the code below into admin/templates/blend/viewticket.tpl - probably just after {if !$relatedservices}<br />{/if}

 

        <div class="panel panel-default">
       <div class="panel-heading">
           <h3 class="panel-title">
               <i class="fa fa-database"></i>  {$_ADMINLANG.setup.customfields}</h3>
       </div>
           {foreach from=$customfields item=customfield}
               <div class="list-group">
               <div class="list-group-item">
                   <strong>{$customfield.name}</strong><br>{$customfield.value}
               </div>
               </div>      
           {/foreach}
       </div>

 

on the client side...

 

1. again, use a modified version of the above code - all you should need to change is the Admin Lang for a client side lang...

paste it into six/viewticket.tpl after {if !$invalidTicketId}

 

 <div class="panel panel-default">
       <div class="panel-heading">
           <h3 class="panel-title">
               <i class="fa fa-database"></i>  {$LANG.customfield}</h3>
       </div>
           {foreach from=$customfields item=customfield}
               <div class="list-group">
               <div class="list-group-item">
                   <strong>{$customfield.name}</strong><br>{$customfield.value}
               </div>
               </div>
           {/foreach}
       </div>  

 

2. to remove the sidebar, just create a file in includes/hooks, call it ticketcfsidebar.php and add the following code..

 

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaSecondarySidebar', 1, function(MenuItem $secondarySidebar)
{
   if (!is_null($secondarySidebar->getChild('Custom Fields'))) {
            $secondarySidebar->removeChild('Custom Fields');                            
   }
});

Edited October 15, 2015 by brian!

[faisal]

That is awesome

 

Thank you very much, that was very helpful.

 

 

*Note the client area code above missing:

[color=#000000][color=#007700]            {/foreach}
       </[/color][color=#0000BB]div[/color][color=#007700]>  [/color][/color]

So if anybody just copying and pasting this please be careful.

[brian!]

So if anybody just copying and pasting this please be careful.

thanks for spotting that - i've edited the original post and have added the missing lines of code.

[faisal]

Hmm, What about Text Area! (nl2br)

 

Do you think is it OK to use "nl2br" for all custom fields?

{if $customfields}
   <ul>
   {foreach from=$customfields item=customfield}
       <li><strong>{$customfield.name}</strong> {$customfield.value|nl2br}</li>
   {/foreach}
   </ul>
{/if}

 

 

Or I can do something like:

This is not working it is just an idea

{if $customfields}
   <ul>
   {foreach from=$customfields item=customfield}
       <li>
           <strong>{$customfield.name}</strong>
           {if $customfieldtype == 'textarea'}
               {$customfield.value|nl2br}
           {else}
               {$customfield.value}
           {/if}
       </li>
   {/foreach}
   </ul>
{/if}

[faisal]

OK this code is working fine:

{if $customfields}
   <ul>
   {foreach from=$customfields item=customfield}
       <li>
           <strong>{$customfield.name}</strong>
           {if $customfield.type eq "textarea"}
               {$customfield.value|nl2br}
           {else}
               {$customfield.value}
           {/if}
       </li>
   {/foreach}
   </ul>
{/if}

[sentq]

Hmm, What about Text Area! (nl2br)

 

Do you think is it OK to use "nl2br" for all custom fields?

nl2br function will apply to text with "\n", only Textarea element give you this feature so no problem

[faisal]

Thank you sentq