ShatterStudios Posted October 11, 2015 Share Posted October 11, 2015 I've set up my packages and upgrade options. However, when I go into a clients service and perform an upgrade, their cPanel doesn't change, and their disc and bandwidth quota doesn't change, neither does email or subdomain counts. Is there a step I'm missing? 0 Quote Link to comment Share on other sites More sharing options...
LeonardChallis Posted May 9, 2016 Share Posted May 9, 2016 I'm having this issue too. It seems to upgrade but doesn't run the module commands maybe? And it's the same if I do it in the back end or if a customer does it from the web site. Any ideas anyone? 0 Quote Link to comment Share on other sites More sharing options...
servetas Posted May 9, 2016 Share Posted May 9, 2016 Did you attempt to run the Change Package command through the service administration panel? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted May 12, 2016 WHMCS Support Manager Share Posted May 12, 2016 Hi, The package will be changed when the client pays the upgrade invoice. To manually process the upgrade before the client pays, navigate to the client's Products/Services tab, change the product/service using the dropdown menu and click the "Change Package" Module Command button. 0 Quote Link to comment Share on other sites More sharing options...
LeonardChallis Posted May 13, 2016 Share Posted May 13, 2016 This isn't working for me. Please see this post for more details (I realised it was probably a bit old this post) http://forum.whmcs.com/showthread.php?114171-Product-upgrades-questions&p=462523 0 Quote Link to comment Share on other sites More sharing options...
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