CavalloComm Posted July 28, 2015 Share Posted July 28, 2015 Is there a secret, or way of setting up custom fields that do not get lost/disassociated with a ticket once it changes departments - departments they may have a couple extra fields (like admin only or something)? For example, if a ticket comes in and isn't responded to, and goes to an escalation department, the fields are then not visible, and this is where we try to capture some key information. Even if not, is there any way, or has anyone designed a way to post those custom fields perhaps to the "Notes" or something? 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted November 12, 2015 Author Share Posted November 12, 2015 Wondering if anyone else has this same issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 16, 2015 WHMCS Support Manager Share Posted November 16, 2015 Hi, Please ensure the custom field names are exactly the same between the two departments, and they will carry across. 0 Quote Link to comment Share on other sites More sharing options...
CavalloComm Posted December 8, 2015 Author Share Posted December 8, 2015 I just saw your response - Very interesting! Never knew this! Excellent. 0 Quote Link to comment Share on other sites More sharing options...
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