rmtest Posted July 21, 2015 Share Posted July 21, 2015 We have a couple support departments with multiple emails but it looks like since the new upgrade all support tickets from all emails are going to the main department. Before it would go to the correct department assigned to that email. Link to comment Share on other sites More sharing options...
brian! Posted July 21, 2015 Share Posted July 21, 2015 I think it's a known issue... http://forum.whmcs.com/showthread.php?103482-Any-mail-that-sent-to-my-WHMCS-is-deliverd-to-one-department http://forum.whmcs.com/showthread.php?103122-Tickets-placed-in-the-first-queue-after-upgrade-to-v6 Link to comment Share on other sites More sharing options...
harrip Posted July 22, 2015 Share Posted July 22, 2015 Thanks Brian. I'm getting the same problem. I've added my details to the thread at http://forum.whmcs.com/showthread.php?103122-Tickets-placed-in-the-first-queue-after-upgrade-to-v6 as this appears to be monitored by a WHMCS representative. Link to comment Share on other sites More sharing options...
socialpoint24 Posted January 30, 2018 Share Posted January 30, 2018 I wanna know why I have to have different emails for support departments? If I have 10 support departments, then I have to create 10 email addresses? Makes no sense when the departments can go the same email and just be categorized. Link to comment Share on other sites More sharing options...
twhiting9275 Posted January 30, 2018 Share Posted January 30, 2018 That's a whole separate issue, not even related to this thread. The reality is that this is necessary. There's no way to discern what department these are headed to without their own support email. How else would this be sorted out? Link to comment Share on other sites More sharing options...
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