[unconfirmed] email replies to ticket

[lee-wservices]

Strange one here when customer replys via email to ticket it instantly sends the reply they sent back to them had couple people test this and whmcs own system does the same staff confirm?

[Louis Switch My Server]

This is also happening for me emailed the customer their own reply back to the email address they sent the reply from. Also doesn't change status from answered to customer reply but imports reply.

Edited July 14, 2015 by loubymar

[lee-wservices]

Yes just realised myself that it imports the reply but stays as answered..

Edited July 15, 2015 by lee-wservices

[lee-wservices]

Has not been fixed in v6.0.1 still does the same.

[WHMCS Nate]

Hello,

 

I have not been able to reproduce this behavior. Here are the steps I took:

 

1) Create a client user@testing.qa.whmcs.com.

2) Create a support department support w/email support@testing.qa.whmcs.com

3) Make a pipe for support@testing.qa.whmcs.com -> pipe.php

4) Open a ticket from the client area (got a first time email from support@)

5) Reply to that email as the client (no second email, was added to the ticket, ticket status changed open->customer-reply)

6) Reply to the ticket as the admin from the admin interface (get email with the reply on client, ticket status customer-reply->answered)

7) Reply to the email as the client (no email generated by WHMCS to client, ticket updated, ticket status answered->customer-reply)

 

All of this is exactly as expected. I am either going to need much more detailed reproduction steps to see what you are seeing, or to have you open a support ticket for this issue so we can investigate your server and figure out exactly what is going on. Until we get this nailed down in a reproducable case, its quite hard for our development staff to fix it.

 

If you get a ticket in, please feel free to PM me the ID so I can make sure it gets handled quickly.

 

Have a great day,

 

Nate C

[lee-wservices]

i have tested again with ticket id #IBL-305505 on your site and it didn't happen this time maybe if you can update this ticket and il supply details for my system for you to test as every time i have tested on mine even after update to 6.0.1 it happens and also had couple others test there system as its the same.

[lee-wservices]

I just did fresh full install on my site instead of incremental and it seems to have fixed it and they are working as they should now i have asked a few others to try there installs to make sure looks like the 6.0.1 update has fixed it.

[lee-wservices]

This is stupid its doing it again sending the customer there own reply back

[lee-wservices]

Hello,

 

I have not been able to reproduce this behavior. Here are the steps I took:

 

1) Create a client user@testing.qa.whmcs.com.

2) Create a support department support w/email support@testing.qa.whmcs.com

3) Make a pipe for support@testing.qa.whmcs.com -> pipe.php

4) Open a ticket from the client area (got a first time email from support@)

5) Reply to that email as the client (no second email, was added to the ticket, ticket status changed open->customer-reply)

6) Reply to the ticket as the admin from the admin interface (get email with the reply on client, ticket status customer-reply->answered)

7) Reply to the email as the client (no email generated by WHMCS to client, ticket updated, ticket status answered->customer-reply)

 

All of this is exactly as expected. I am either going to need much more detailed reproduction steps to see what you are seeing, or to have you open a support ticket for this issue so we can investigate your server and figure out exactly what is going on. Until we get this nailed down in a reproducable case, its quite hard for our development staff to fix it.

 

If you get a ticket in, please feel free to PM me the ID so I can make sure it gets handled quickly.

 

Have a great day,

 

Nate C

Ticket #BSH-540242 new ticket with all details and how to reproduce it and details for our system for you to try although now its hit and miss and not doing it to every ticket.

[WHMCS Nate]

Lee,

 

Thanks for opening the ticket. One of our development team members is currently investigating the ticket and will take it from there.

 

Have a great day,

 

Nate C

[lee-wservices]

still unconfirmed after being tested by them multiple times and me also but again all my tests go through now maybe the others who said same can jump in at some point and say if there's is fixed with the new update.

[WHMCS Nate]

Lee,

 

Since we have gone 4 additional days w/o any confirmation, I am going to close this thread.

 

Have a great day,

 

Nate C