Chad Posted July 12, 2015 Share Posted July 12, 2015 (edited) ELL-862301 Opened Friday 11am YQI-631398 Opened today 11:45am No responses to either one. Where's support? Edited July 12, 2015 by Chad Link to comment Share on other sites More sharing options...
Infopro Posted July 12, 2015 Share Posted July 12, 2015 Hi Chad, Thanks for the tickets IDs, I've asked to have these two tickets looked at for you as soon as possible. Link to comment Share on other sites More sharing options...
Chad Posted July 13, 2015 Author Share Posted July 13, 2015 YQI-631398 Opened over 4 hours ago, no reply over 24 hours now. Dead support, as usual. Link to comment Share on other sites More sharing options...
Infopro Posted July 13, 2015 Share Posted July 13, 2015 Not dead, just very, very busy. You had 2 factor authentication enabled and that slowed things down on this ticket, as you know. WHMCS Technical Support is aware of the ticket, and will be back to it soon. I just checked in on it for you. Link to comment Share on other sites More sharing options...
WHMCS Chance Posted July 13, 2015 Share Posted July 13, 2015 Hey Chad, I have taken ownership of your ticket and have replied to it. I do apologize for the delay and appreciate your patience during this time. I will answer any further issues you have in your ticket. Thanks! 1 Link to comment Share on other sites More sharing options...
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