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Client Active vs Product Active and Invoicing


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I am trying to get a sense of when invoices can be generated. In what, if any, scenarios are invoices generated and sent to the client?


1. Client is Inactive, Product is Active.

2. Client is Active, Product is Inactive

3. Client is Active, Product is Active (almost a no brianer)





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To Add another case:


4. Client is Active, Order is Inactive

5. Client is Inactive, Order is Active

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Ok, research shows me that a product must be marked Active before any future invoices are generated. WHMCS ignores client status and order status when generating Invoices for a product/service. Correct me if I am wrong.

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  • WHMCS Support Manager


In order for a service to generate a renewal invoice the status must be Pending, Active or Suspended.

Terminated and Cancelled will not generate invoices.


Order statuses, client status, ticket statuses etc. will not affect invoice generation.

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