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Domain Transfer - Registrar Error Authentication Error

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A customer is attempting to transer a domain in to us from another Registrar, and the transfer failed, and the error message in the WHMcs module is " Registrar Error Authentication Error"


Is there any method (aside from logging in to the Registrar dashboard) that would further explain this error?


A link to WHMcs error responses would help as well.


Thanks! :)

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