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whmcs not connecting to hosting server anymore


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I have checked, double checked and reset all of my server settings in whmcs but for some reason I can no longer connect to my cpanel to create hosting products. It keeps giving me 'Failed: array' error message when I test the connection.


Does anybody have any suggestions on what I can do to fix my issue?

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  • WHMCS Support Manager


There are several possible causes for this behaviour:


  • The cPanel server has Force SSL Redirect enabled in WHM but the secure connection is not enabled on the server in WHMCS
  • Firewall restriction: The WHMCS server's IP address needs to be able to communicate with cPanel
  • /etc/hosts.allow : WHM allows managing /etc/hosts.allow to deny all. They will need to add the WHMCS server's IP address to the /etc/hosts.allow list above the deny rule.
  • This can also be caused by SELinux being enabled on the cPanel server.


Hope that helps!

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