durangod Posted March 25, 2015 Share Posted March 25, 2015 All of us that sell plugins, modules, software are concerned about false disputes made for malicous reasons or just to try to get the product for free. I personally dont know a single developer who would try to intentionally rip off a client. And if they did they would not last long in this business. I recently just had one such case where someone recieved the product, posted about using the product and then told paypal they never received it in the hope of getting it for free. So what is our recourse if this happens. Well paypal has our back on this in my opinion. Per paypal policy virtual products are not covered by buyer protection so if someone should try to do this, it is very easy to win your claim or dispute. Once someone files a displute you normally will work with the client for about 10 days or so and if not resolved you can escalate it to a full claim if you like. Remember that a full claim could take up to 30 days to resolve. What i did was i took the first few days after the dispute was made and tried to contact the client, email, paypal email, even did a ticket on their website, this forum, and also made comments on the dispute messages in paypal. After a few days and no reply at all, i gathered my evidence and called paypal. I explained the situation and explained my proof that the client did receive the product and also reminded them about the paypal policy regarding virtual products. Paypal closed the case and lifted the hold on the funds. Thanks paypal for having our backs as sellers in this regard. Let us all continue to press on with being great developers with dignity and honesty in spite of those that try to take advantage of our kindness and goodwill. 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted March 26, 2015 Author Share Posted March 26, 2015 And then always be prepared for them to make another false claim that now saying it was not authorized. So we are back at it again.. Some people! I will update this if i feel anything is to learn or share as a whole in the process to teach others about this experience. 0 Quote Link to comment Share on other sites More sharing options...
michael24 Posted April 22, 2015 Share Posted April 22, 2015 any news to this? What happened with the second false claim? 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted April 22, 2015 Author Share Posted April 22, 2015 I again called paypal as soon as i got the email notice (i didnt wait for the case time) and the rep looked up the issue and agreed with me that the person was trying to get something for free and closed the case in my favor. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted April 23, 2015 Share Posted April 23, 2015 Yes always best to call Paypal rather than email etc. 0 Quote Link to comment Share on other sites More sharing options...
amyahlom Posted April 28, 2015 Share Posted April 28, 2015 I had the same issues, and as said before , its best to call pay pal, they have excellent customer support. 0 Quote Link to comment Share on other sites More sharing options...
durangod Posted May 21, 2015 Author Share Posted May 21, 2015 The other day i got a email from paypal regarding their new policies, read it carefully! It appears they will be adding non tangibles such as DL items to their covered items. This means its a whole new ball game for those devs that are putting out junk as the consumer now has recourse. For those of us that are not we probably wont even notice the change. I believe this takes affect in July of this year. 0 Quote Link to comment Share on other sites More sharing options...
Tapeix Posted May 23, 2015 Share Posted May 23, 2015 Do not offer PayPal as a payment method. It's that simple. 0 Quote Link to comment Share on other sites More sharing options...
bullten Posted May 24, 2015 Share Posted May 24, 2015 Policy is going to change.. beware!!!! 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted May 26, 2015 Share Posted May 26, 2015 Do not offer PayPal as a payment method. It's that simple. Considering the market share of PayPal it wouldn't really be wise to simply drop it (in most cases). 0 Quote Link to comment Share on other sites More sharing options...
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