blakeh Posted February 22, 2015 Share Posted February 22, 2015 So this is more of a proper procedure question. Customer cancels a domain. We've just been changing the status of the domain to 'cancelled', but I see the 'disable auto renew' which seems to do the same thing? Which is the best route to go? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 24, 2015 WHMCS Support Manager Share Posted February 24, 2015 Hi, If the domain is being transferred away, I would suggest changing the status to Cancelled. If the client just wants to leave the domain to expire, I would tick the "Disable Auto Renew" option. 0 Quote Link to comment Share on other sites More sharing options...
blakeh Posted February 24, 2015 Author Share Posted February 24, 2015 We had been setting it to cancelled to tell the difference between domains the client let expire vs domains the client explicitly cancelled with us. 0 Quote Link to comment Share on other sites More sharing options...
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