jadove Posted February 17, 2015 Share Posted February 17, 2015 Hi, I am new to whmcs but I have customers complaining that they placed an order (or we created an order after we got a telephone order) and they receive the invoice by email but the same day they also receive an invoice unpaid reminder while the settings allow 14 days before an invoice will become due. When I manually create an invoice everything is fine but invoices created from order give this weird error. Any idea how to fix this? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 18, 2015 WHMCS Support Manager Share Posted February 18, 2015 Hi, What's the due date value of the invoice? Was it 14 days in the past by any chance? 0 Quote Link to comment Share on other sites More sharing options...
CCSupport Posted February 19, 2015 Share Posted February 19, 2015 Interestingly enough we get this same issue. Any time a client chooses to pay via Bank Transfer they will receive the invoice which states Invoice Day and Due Date as the day of ordering. That then throws a payment reminder the following cron. We've never really sorted it out and manually change the invoice date if we see one go through so it stops the reminder on the next cron. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.