WHMCS - WHM - Autosuspended accounts

[lcbo]

Hello,

I have the latest version of WHMCS installed and the same settings in the admin area for a long time. I never had any issue.

 

Recently, WHM suspends the accounts (Overdue of payment) even for the clients that already paid for the services.

I receive tons of emails from clients and I have to manually unsuspend their accounts.

 

Important to mention that the account in WHMCS isnt suspended but only in WHM.

 

For instance the last client was suspended even if he paid the invoice on Feb 11, 2015.

 

 

Here is the screenshot from the Invoice settings. Is smth wrong ?

 

 

Thank you.

[WHMCS John]

Hi,

It's the Next Due Date under the client's Products/Services tab that determines when a service is suspended/terminated.

So if the Next Due Date is equal to or greater than the "Suspension Days"/"Termination Days" settings under Setup > Automation Settings, it will be terminated when the cron job is run.

 

Services can also be terminated automatically if the product is configured with a fixed term (Setup > Products/Services > Products/Services > Edit > Pricing tab) so please review that setting too.

 

 

If a service was terminated despite the Next Due Date value being in the future, please open a support ticket with login details so we may investigate.

[lcbo]

Thank you for your answer.

 

My changes reflects for a certain client the following.

His next due date march 14

As suspend days I have in settings 12 days. Until now I had 3 days only.

 

Ate they ok in such case ?

 

I will take care of what will happen next.