{$service_domain) not printing out in emails

[DJFireCFH]

When someone places a new order, we have noticed that in the emails they receive, they get all the proper information except for 1 line: {$service_domain)

 

It doesnt show anything, its just blank on that line, everything else though, (username, password, server name, etc), all shows properly, its just {$service_domain) that is not showing.

 

What could cause this problem ?

 

 

(have checked the logs as well, and there are no errors that show up)

[WHMCS John]

Hi,

What category is the email template listed under on the Setup > Email Template page please?

Is the "Domain" field filled in under the client's Products/Services tab at the time of email sending?

[ScottN]

Hi John. I have the same problem. I've created a custom email template under Setup > Email Templates > Product/Service Messages. I am using {$service_domain} in the Subject and in the Body.

 

When I am on the client's Product/Services tab, and I have an active hosting account chosen, the client's Domain is properly listed.

 

At the bottom of this screen, if I choose the Template that I created, next to "Send Message" and send that message, the domain name is NOT inserted where {$service_domain} is listed in the template.

 

Any other ideas?

 

FYI, I followed the same process to create a custom email template for a Domain, and it works perfectly (although it requires a different merge field, {$domain_name}, of course).

 

- Scott