Support Ticket attached image view problem in admin panel

[ovi]

Hello,

 

I need some help regarding support ticket attached image problem in admin panel.

 

A client able to attached an image with support ticket when they open ticket from client area but problem is as a admin when I'm try to open those support ticket & try to reply. When I to reply & click on attached image to view, it's taking me login page.

 

But without attached image support ticket system working fine.

 

I can't understand what was the problem occurring after attached images.

 

 

Please check attached file for screenshot

 

 

 

Someone please help me

[brian!]

it might be worth reading the thread below to see if it helps...

 

http://forum.whmcs.com/showthread.php?35766-Support-Tickets-cannot-view-attachments

 

also, if you are still using v5.2.12, there was a patch posted to fix this issue - if you are using a later version than v5.2.12, the patch should already be included...

 

http://forum.whmcs.com/showthread.php?80718-Ticket-attachment-redirects-to-clients-area