hostingstudio Posted December 19, 2014 Share Posted December 19, 2014 Dear friends, I am having a very strange problem with my WHMCS 5.3.10, which I use with default template. If a customer places an order, and then clicks to proceed for payment, the following URL returns a completely blank page: https://www.xxxxx.yyyy/cart.php?a=checkout In my WHMCS admin I can see BOTH the order AND the invoice being generated, but the customer is unable to pay because of this blank page. In the list of orders I see, though, I see the order as having been placed but with "Payment Status" as "No Invoice due" (despite the invoice actually being generated!). To complicate things even further, the customer attempts to pay again and again thus resulting in lots of duplicates. To my knowledge, file permissions seem to be OK, what else should I check? Thanks for your help. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted December 19, 2014 Share Posted December 19, 2014 Have you seen the error log of your server? Do you have action hooks? 0 Quote Link to comment Share on other sites More sharing options...
hostingstudio Posted December 20, 2014 Author Share Posted December 20, 2014 Have you seen the error log of your server? Do you have action hooks? Have you seen the error log of your server? Do you have action hooks? Hi Kian, and thanks for replying! The error log shows this: Allowed memory size of 33554432 bytes exhausted (tried to allocate 130968 bytes) in /home/hosting/public_html/includes/dbfunctions.php on line 0 I'll Google for this error and also search here on the forum. Meanwhile I have updated to 5.3.11 but the problem still stands. What are action hooks by the way? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Product Manager WHMCS John Posted December 22, 2014 WHMCS Product Manager Share Posted December 22, 2014 Hi, Please increase your PHP memory_limit setting above 33.5MB. We recommend 64MB as a minimum: http://docs.whmcs.com/System_Requirements http://docs.whmcs.com/Common_Troubleshooting_Tips#Allowed_memory_size_of_xxxxx_bytes_exhausted 0 Quote Link to comment Share on other sites More sharing options...
hostingstudio Posted December 22, 2014 Author Share Posted December 22, 2014 Hi,Please increase your PHP memory_limit setting above 33.5MB. We recommend 64MB as a minimum: http://docs.whmcs.com/System_Requirements http://docs.whmcs.com/Common_Troubleshooting_Tips#Allowed_memory_size_of_xxxxx_bytes_exhausted You're a star mate! It works perfectly! Thank you soooo much! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.