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Refund Transaction does-not reduce amount from credits


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Make sure this line is unchecked


Disable Auto Credit Applying Tick to disable automatically applying credit from a users available credit balance when generating invoices.


General settings under invoices


mlew2 - I'm not sure how that will help. We sell dedicated server and trust WHMCS to ensure payments from customer and suspend services unpaid, similarly we expect WHMCS to maintain credits correctly and collect payments or else the primary function of client management become completely faulty.

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This issue has been reported previously in case #2945. A fix for this has been merged into the branch that will be our next major release (WHMCS 6.0).


Additionally case 5215 was reported later to track the admin double clicking on add-payment which is one of the most frequent ways that this double payment happens.


Have a great day,


Nate C

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