Domain charge is not showing up on INVOICE

[jmquinif]

Hello,

When I first started using the system when I created a new invoice for hosting and domain I clicked on product and services and easily added hosting and domain to the invoice, after a recent update I now can click to add domain and hosting but only the hosting will add to the invoice, it is like it isn't detecting the domain pricing at all.

 

Any ideas on how to fix the problem?

 

Thanks

[WHMCS John]

Hi,

Please attach a screenshot of the order form just before you submit it for us to review.

[jmquinif]

Hi,

Please attach a screenshot of the order form just before you submit it for us to review.

 

Thank you for your reply

Okay this is a screen shot after I have added a new product and service of hosting and when I add the domain it isn't adding the cost just the hosting charge. So when I click submit order I am having to go through and add all the domain charges to the invoice manually. It wouldn't be a big deal except I was able to add the domain charges in before. So I am wondering if something may have gotten messed up during an update?

 

Hopefully I got the attachment right

 

Thanks

Jessica

[WHMCS John]

Hi,

Please enter just "americanninja.com" into the Domain fields. Domain names do not contain the www. prefix.