river99 Posted November 6, 2014 Share Posted November 6, 2014 Hi, I got an a client whos due date for a webhosting service was the 28th nov, so 8 days ago. It's a monthly recurring service. The problem is that Whmc has not generated any new invoice. When I click "generate due invoices", it just replies 0 new invoices generated. And it still says the due date was 8 days ago. How do I fix this? Pleasa advice. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 7, 2014 WHMCS Support Manager Share Posted November 7, 2014 Hi, Please start your troubleshooting at http://docs.whmcs.com/Invoicing_Issues 0 Quote Link to comment Share on other sites More sharing options...
river99 Posted November 7, 2014 Author Share Posted November 7, 2014 Hi,Please start your troubleshooting at http://docs.whmcs.com/Invoicing_Issues There had been an issue with cron jobs, but cron jobs are now back and working. Still that clients invoice is not generated, no matter what I do. Is there a way to remove the clients hosting plan and then add it again, with a due date, say today? Maybe it will start working again if i do it. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 10, 2014 WHMCS Support Manager Share Posted November 10, 2014 Him Please open a support ticket and we can investigate why this service isn't being invoiced: http://www.whmcs.com/get-support/ 0 Quote Link to comment Share on other sites More sharing options...
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