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Auth.net Recurring Payment Issue


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All of my invoices that were set to automatically bill came through with this error:


Invoice ID => 170

User ID => 77

Amount => 90.00

No Client Profile ID Found


None of the charges went through. Some people logged in and manually paid their bill and it worked through Auth.net CIM.


I tested the CIM system with a manual payment before and it worked fine, so I assumed the automatic payments would work too.


Any idea's?

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  • WHMCS Support Manager


Had the affected clients paid at-least one invoice manually via Auth.net CIM (ie. via the initial order process or by clicking "Pay Now" on an invoice)? That is necessary to create their account in the CIM system and store their card details.


You will then see a reference ID on the "Manage Credit Card" popup inside WHMCS. The client's card can then be charged automatically and managed through WHMCS.

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