Support ticket close only by admin

[apignard]

Hello,

 

Is there a way to have one support ticket dept to never been closed by customer only by admin.

 

I have an abuse dept ticket and i want review all abuse ticket not answered by customers.

Some customer can close it manually or status can currently close it (answered etc)

 

A hook can do it but wonder is there currently a ready solution for this.

 

Regards,

[brian!]

i'm not aware of any ready solutions, but as you say, a hook or template edit should do it...

 

I posted a similar bit of coding in the thread below to remove the reply button from some closed tickets...

 

http://forum.whmcs.com/showthread.php?92894-Ticket-Closed-Stop-customer-from-re-opening

 

... but what you're trying to do is slightly easier in that WHMCS already has a variable that it uses to see if the close button should be shown - $showclosebutton - and it is usually set to true. I don't think there is any method in the admin area to disable this for a specific dept.

 

so all you practically need is an {if} statement added anywhere on viewticket.tpl *before* the first close button is called, e.g.

 

{if $department eq "Abuse"}{assign var="showclosebutton" value=false}{/if}

and that should disable the close button for that department.

 

I think technically the customer could still close the ticket if they added the close ticket variable in the URL, but I doubt they would know that.

[apignard]

Yes but as you said doubt will happen.

So i need create new ticket state of answered so ticket won't auto close too and modify the tpl

 

will try that's thanks a lot for the tips