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reminder email


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Dear Fellow WHMCS users,


Perhaps i'm thinking to difficult or i'm looking at the wrong place. But 3 months ago I made a product that has to be paid every month instead of the regular year based subscriptions. The strange thing now is that despite my 14 days reminder email, the reminders for this product are sent every week. So my client that uses this product is getting a bit "annoyed" ;).


Does anyone know where to look? it must be something very simple and silly.






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  • WHMCS Support Manager


Please confirm it's definitely the Overdue Notice email being sent and not just the Credit Card Payment Failed email.

It sounds like you've configured WHMCS to attempt the client's card once per week, and each time it fails they're sent the Credit Card Payment Failed email template.

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