Custom bandwidth error while accepting orders

[defiant]

Hello,

We encounter an error saying "Custom bandwidth error" while accepting any pending VPS orders.

See the screenshot for more info: /http://prntscr.com/4ga5tj

 

Let me know if you need any more details.

[WHMCS Ryan]

Hello,

 

When you accept the order is it also provisioning the VPS at the same time? If so, what are the bandwidth limits for that particular package set to in whmcs. If not, can you provide the corresponding logs from the activity and module logs. They can be found at Utilities --> Logs --> Activity Log or Module Log.

 

--Thanks

[defiant]

Hello,

Thanks for replying. Now its not provisioning the VPS.

 

In the activity logs, it is showing 2 entries each time I try to activate the VPS from WHMCS:

25/08/2014 23:42 Module Create Failed - Service ID: 331 - Error: Custom Bandwidth invalid username IP

25/08/2014 23:42 Running Module Create on Accept Pending Order username IP

 

The module logs are empty!

Edited August 26, 2014 by defiant

[defiant]

I think I had some syntax errors in the configurable options!

Edited August 26, 2014 by defiant

[WHMCS John]

Hi,

Were you able to resolve the issue? Out of interest what module were you using?

[defiant]

I am so sorry for the late reply. Like I said it as a syntax error in the configurable options. It is resolved now.

We're using the official SolusVM addon!