CW2305 Posted August 18, 2014 Share Posted August 18, 2014 Hi, I've been receiving spam tickets from non-existent email addresses, and each time it triggers about 10 ticket responses, as the system keeps sending bounceback errors and the ticketing system responds. The web server manager indicates that it is a ticketing system cron/bounce setting and not a server setting. I couldn't find any info on it anywhere. Can anyone please help me with what I should be adjusting? Thanks a lot, CW 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 20, 2014 WHMCS Support Manager Share Posted August 20, 2014 Hi, WHMCS will automatically block auto-responder loops like this if 10 emails are received from the same address within a 15 minute period: http://docs.whmcs.com/Email_Piping#Blocked_Potential_Email_Loop This number isn't something you can currently customise. But as an alternative, consider blocking the auto-responder emails you get from clients via Setup > Support > Spam Control. 0 Quote Link to comment Share on other sites More sharing options...
CW2305 Posted August 22, 2014 Author Share Posted August 22, 2014 Thanks for your help. Clear and simple as usual. 0 Quote Link to comment Share on other sites More sharing options...
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