CW2305

Hi, I have the Header Nav working OK with hooks, but when I attempt to add sidebar hooks, the screen goes white. Here is the code: <?php use WHMCS\View\Menu\Item as MenuItem; add_hook('ClientAreaPrimarySidebar', 1, function(MenuItem $primarySidebar) { $primarySidebar->getChild('Support') ->removeChild('Downloads'); }); [i'm actually wanting to hide Knowledgebase, too, but thought I should get one working first.]

Hi, I'm upgrading to a new server (dedicated to cloud) with the same server manager company. They are migrating all cpanel accounts over for me. The nameservers stay the same, but the IP addresses change. Will this simply be a matter of updating the IP addresses on admin's Edit Server page? (And of course a new Cpanel login if that's the case.) What should I be expecting? Thanks, Carolyn

Thanks for your help. Clear and simple as usual.

Hi, I've been receiving spam tickets from non-existent email addresses, and each time it triggers about 10 ticket responses, as the system keeps sending bounceback errors and the ticketing system responds. The web server manager indicates that it is a ticketing system cron/bounce setting and not a server setting. I couldn't find any info on it anywhere. Can anyone please help me with what I should be adjusting? Thanks a lot, CW

Thank you!!!!! @WHMCS-John!!!!! That certainly helped. 10000 hugs!

Hi, I have this same problem. Resaving General settings didn't help, and there is no sent message recorded in the admin area for the client. Steps: Click Forgot Password?, enter email address and press reset password. Receive reset email OK with a link to reset password - which displays "Password Reset Successful" but no email sent, or recorded in admin as sent. Any help would be great.

Hi. I have been having the same problem. The API info is up to date for me, as PayPal standard and PayPal transaction lookup are working, but not PayPal Website Payment Pro. I have tried re-entering the API information a number of times but not success.

Actually, I realised I could check IPN history in PayPal - the payment notifications for the orders in question were sent to the /modules/gateways/callback/paypal.php, according to PayPal. I'm not sure where to take it from here.

Thanks, David. I still have the problem of automatic setup not happening. To quote the page you linked to: "It is important to note that while all orders are pending until activated, the items in that order - hosting accounts and domains - will be automatically activated based on your auto setup options and auto registration options. So if you have them set for instantly upon payment that will be done while the order remains pending. This is to ensure you manually review each order you get. " This was working OK until I don't know when. I'm wondering if there is an issue with the PayPal IPN?? C.

I have been struggling with the same issue. Not only is the order pending, but the hosting account isn't set up automatically. Even though the product is set to "Automatically setup the product as soon as the first payment is received". Under the Pending order, this is displayed with details filled in: Username: Password: Server: Run Module Create Send Welcome Email It is waiting for Approval before setting the account up. Even though Payment status is 'Complete'. I have checked all settings and can't seem to find anything off. The server drive was replaced a couple of weeks ago. Would that have affected anything? Thanks for your time.

Thank you John and TonsOfStores. Yes, the Block Existing Domains was checked. And I will leave it that way. The glitch possibly happened with the client still poking around after asking me for help - two working on it at the same time. I have deleted the unwanted one, and the other has remained in tact. All good. Thanks a lot for your time.

That's what I would have thought. It's never happened before. There were no existing invoices when the registrar sent a renewal notice, with a link to my site, directly to the client (which I have since stopped them doing). Between the client possibly setting up an order, then contacting me for help and my trying to fix it through admin, we seem to have doubled up.

Hi, I have no idea how this happened - I think my technophoebe client created a new order for his domain name rather than paying the existing invoice. Now his domain name is listed twice in the Admin Domains List and twice under his client details. One copy isn't allocated to a Registrar, so I'm thinking that's the new one. If I was to delete this copy of the domain, will it endanger the other copy, or is it safe? Thanks. CW

Thanks, m8

So it's just like adding a domain like you normally would, via Admin. No issues considering the domain is already functioning as the 'mother' domain. Thanks for your answer.