How to stop sending PAID Invoices

[kenwardc]

Hi Folks

 

One of my customers is an accountant and has just had a loud whine at me because we send out UNPAID invoices when created and then, when the invoice is paid, we send out the receipt, with the PAID invoice attached. He says it's not good accounting practice and wants me to only send him the UNPAID invoice. He doesn't mind getting the receipt but doesn't want the duplicate invoice marked PAID with the receipt.

 

Is there any way to disable this either globally or on a per customer basis?

 

Many thanks

Chris

[samiryours]

Yes you can disable paid invoices being sent, yet its not a good option as people who buys online always needed a payment confirmation mail.

 

To disable follow below listed steps..

 

log into your admin panel>>

 

go to "Setup">>"Email Templates">>

 

Search "Invoice Payment Confirmation"

 

and click on it...

 

search again "Tick this box to disable this email from being sent"

 

check this box and you are done..

 

I hope it will do what you needed..

 

 

It is possible for per Invoice basis as well, if you manually mark it paid..

 

Just un-check the box which says "Tick to Send Confirmation Email"

[WHMCS Ryan]

Hello kenwardc,

 

Please let us know if the solution provide by samiryours will give you the result you were looking for. It would be helpful for anyone who might find this post with the same problem.

 

--Thanks

[dspaan]

I tricked the box on the payment confirmation email template so it says DISABLED but after processing payments clients still get that Payment confirmation email. How can i disable this?

[brian!]

2 hours ago, dspaan said:

I tricked the box on the payment confirmation email template so it says DISABLED but after processing payments clients still get that Payment confirmation email. How can i disable this?

is it possible that they're receiving the Credit Card Payment Confirmation email instead ??

[dspaan]

You were right! I had accidentally disabled the credit card payment notification, have turned off the 'Invoice payment notification' now. Will report back if it doesn't have the desired effect.