cannot recieve mail of password reset after upgrade

[Beshoy]

Hi all

I was asking if any can help me on this

I upgrades my whmcs from 5.2.12 to 5.3.8 and clients can reset their password using the option "forget password' after i click forget password and enter clienta email ,message was not recieved ,I can see the the msg was sent from client's profile

I am using SMTP relay ,and customized template

 

thanks in advance for any help

[WHMCS John]

Hi,

Please re-save your general settings. Just navigate to Setup > General Settings and click "Save Changes".

That should resolve the issue.

[CW2305]

Hi,

I have this same problem. Resaving General settings didn't help, and there is no sent message recorded in the admin area for the client.

 

Steps: Click Forgot Password?, enter email address and press reset password. Receive reset email OK with a link to reset password - which displays "Password Reset Successful" but no email sent, or recorded in admin as sent.

 

Any help would be great.

[WHMCS John]

@CW2305: The behaviour you're seeing means that your templates are out of date.

 

Please copy the pwreset.tpl and pwresetvalidation.tpl templates across form /templates/default to /templates/*your active template.

Then clear your template cache (Utilities > System > System Cleanup).

 

This will resolve the issue.

 

 

Please ensure all your other templates have been updated when upgrading: http://docs.whmcs.com/Release_Notes

[CW2305]

Thank you!!!!! @WHMCS-John!!!!!

 

That certainly helped.

10000 hugs!