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SSL certificate confusion


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I am very confused and would appreciate some guidance.


I have a dedicated server with WHM/cPanel and WHMCS installed and want to direct cPanel users to https and also want SSL connection for WHMCS client area etc. (i.e. https://www.mybusiness.com/whmcs)


I purchased a RapidSSL through WHMCS and managed to install it but I cannot get past the "Not Trusted" certificate browser issues.


Example server setup

Server FQDN: s1.mybusiness.com

WHM version: 11.44.0

Shared IP:

Addition IPs: -


WHM account was added for mybusiness.com

s1 hostname added to mybusiness.com DNS (had to do this to install certificate. RapidSSL request was for s1.mybusiness.com)


What did I do wrong?

I actually want SSL to work for https://www.mybusines.com/whatever????

Do I install certificate through WHM or log into mybusiness.com/cpanel and install it there

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  • WHMCS Support Manager


You can usually install the certificate via cPanel: https://documentation.cpanel.net/pages/viewpage.action?pageId=360596

I'd also recommend speaking to your server admin/hosting provider who can provide specific instructions for their particular configuration.


Once the certificate is installed on the server, all you need to do from a WHMCS perspective is enter the "WHMCS SSL System URL" field in your WHMCS installation under Setup > General Settings. For example:


WHMCS System URL: http://www.mybusines.com/whatever

WHMCS SSL System URL: https://www.mybusines.com/whatever

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