GDWebsites Posted July 15, 2014 Share Posted July 15, 2014 Hi there, So my company just got WHMCS not too long ago, and we're having a lot of issues. For instance, 3 invoices have been created for a client with a creation date AFTER the due date, triggering overdue notices (and they have a CC on file, so we're not sure why it's not just charging them) We've staggered the due dates (30 days past invoice creation) and made sure that the clients are active and have not had auto processing disabled... Any ideas? Thanks! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 16, 2014 WHMCS Support Manager Share Posted July 16, 2014 Hi, That sounds to me like the Next Due Date under the client's Products/services tab was a date in the past, so the invoices would have been created with that as the due date. 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted July 17, 2014 Share Posted July 17, 2014 Hi,That sounds to me like the Next Due Date under the client's Products/services tab was a date in the past, so the invoices would have been created with that as the due date. Do check this but if that doesn't work, I recommend creating a ticket with WHMCS as they know what to look for and can check this all for you. 0 Quote Link to comment Share on other sites More sharing options...
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