redham Posted September 21, 2007 Share Posted September 21, 2007 I have a client that I can't get Paypal Subscriptions activated for. Every month he gets a payment reminder when he has already paid via Paypal Subscriptions. He has a couple of private IPs that Paypal Subscriptions work fine on. I have made sure that the correct subscription number is showing on his "Products/Services" client page in WHMCS but it just won't pick up the Paypal subscription. Has anyone got any ideas about what could be the matter. Thanks redham 0 Quote Link to comment Share on other sites More sharing options...
thehostinghut Posted October 3, 2007 Share Posted October 3, 2007 I have this same problem. 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted October 3, 2007 Share Posted October 3, 2007 We've been going round and round with this. The passbacks aren't even being seen in the WHMCS gateway log. I personally think it's a PayPal issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 3, 2007 WHMCS CEO Share Posted October 3, 2007 If nothing shows in the Gateway Log when the transaction occurs then PayPal is not sending the callback to the WHMCS URL. Matt 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted October 3, 2007 Share Posted October 3, 2007 Mine works fine, although i had a customer inadvertantly cancel the subscription and it didn't pass anything back to whmcs after that. For obvious reasons. 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted October 4, 2007 Share Posted October 4, 2007 Yeah, this is weird. Some of the existing PayPal subs work, some don't. We just had three PayPal subs come through and not one of them showed up in the gateway log. A preexisting sub two days ago came through, logged, and marked paid without issue. These are all preexisting subs. We have the IPN URL set to "/modules/gateways/callback/paypal.php" according to the module instructions. Whatever, not that much of a pain just weird. 0 Quote Link to comment Share on other sites More sharing options...
CSNM-Carl Posted October 4, 2007 Share Posted October 4, 2007 All ours have failed the last week, luckily we don't have many clients paying us using PayPal subscriptions. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted October 4, 2007 Share Posted October 4, 2007 Hmm.. I am thinking I will not keep a good eye on ours aswell, or give one of the other guys something to do..LOL 0 Quote Link to comment Share on other sites More sharing options...
jaytyn Posted October 5, 2007 Share Posted October 5, 2007 Same thing here. 3 paypal subscription payments came in. Two appeared in the gateway and worked, The third one did not even appear in the log... strange. I won't bother contacting paypal about it, because they will just send one of their robotic responses, and the original question never seems to sink into their thick skull. 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted October 5, 2007 Share Posted October 5, 2007 we've never had this issue until we started using whmcs. I can see if one is not counted here or there, but once the subscription does not get registered, it appears to never get registered until the subscription is re-created 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted October 6, 2007 Share Posted October 6, 2007 These are all preexisting subs. We have the IPN URL set to "/modules/gateways/callback/paypal.php" according to the module instructions. Have you tried putting the full domain path eg: http://yourdomain.name/modules/gateways/callback/paypal.php 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted October 6, 2007 Share Posted October 6, 2007 It is the full path, I simply cut it short in the post. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 6, 2007 WHMCS CEO Share Posted October 6, 2007 Just two things I'd like to point out: 1. When a subscription is created and a callback url is specified, the callbacks always go to that location regardless of what is entered in your PayPal account for the IPN Url. And PayPal offer no ways of changing it. Therefore, if you move your WHMCS then previous subscriptions from that won't work and if you have subscriptions from other systems, they usually will have an url of that system set. 2. The gateway log will list all callbacks that have made it to the WHMCS callback file and the result of the callback - whether it was successfully applied, error if it couldn't find the account to apply to, or invalid if it fails to verify the call came from the PayPal server. Matt 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted October 6, 2007 Share Posted October 6, 2007 I have been struggling with a callback that keeps posting to the wrong account. The subscription ids are correct and the proper account appears in WHMCS under due payments. Then when posted it pays another subscription account and changes the PP subscription id. I have watched this occur every time for the last 3 months. When I first started with WHMCS in January it was working fine for this account 0 Quote Link to comment Share on other sites More sharing options...
thehostinghut Posted October 6, 2007 Share Posted October 6, 2007 I think there may be a small problem with this gateway. Hopefully he will look into it. He was able to figure out the Google Checkout problem so I am sure when he gets enough "Hey this does not work" responses he will look at it and fix it. 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted October 6, 2007 Share Posted October 6, 2007 Just two things I'd like to point out: 1. When a subscription is created and a callback url is specified, the callbacks always go to that location regardless of what is entered in your PayPal account for the IPN Url. And PayPal offer no ways of changing it. Therefore, if you move your WHMCS then previous subscriptions from that won't work and if you have subscriptions from other systems, they usually will have an url of that system set. 2. The gateway log will list all callbacks that have made it to the WHMCS callback file and the result of the callback - whether it was successfully applied, error if it couldn't find the account to apply to, or invalid if it fails to verify the call came from the PayPal server. Matt Actually this would explain away almost all of the problems I'v encountered. Thanks for the informatiom. 0 Quote Link to comment Share on other sites More sharing options...
thehostinghut Posted October 6, 2007 Share Posted October 6, 2007 I may have the few clients I am having problems with sign up again. I do have 1 client that came from MB and his sub seems to work still. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.