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Error on order page


mxhostro

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Hello,

 

From 2 days I see that we have a error on the shopping cart when clients try to order a webhosting package only.

 

The error is: "Username must be between 5 and 30 characters and only contain the characters A-Z a-z and number 0-9."

 

Do you see this erroe and how I can fix this?

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  • WHMCS Support Manager

Hi,

This is not an error message a vanilla WHMCS installation would generate. This error must be caused by a third party addon or action hook.

Try removing any custom files from the /includes/hooks, /modules/addons and /modules/admin (if you have it) directories, then see if the problem persists.

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