delusion Posted May 5, 2014 Share Posted May 5, 2014 I planned on switching from Enom to OpenSRS, and I transferred the first domain to OpenSRS (from another registrar, not Enom), and I get this error in the WHMCS admin > Client > Domain: "Authentication Error. For support regarding {domain}, please contact your reseller, {us} via the following: {contact info} This company may be contacted for domain login/passwords, DNS/Nameserver changes, and general domain support questions." I initiated the transfer through WHMCS and the domain transfer is "Completed" in OpenSRS. So there is some sort of connection between the 2 (else it wouldn't have initiated the transfer, right?). Fine, so, I do a search, but nothing really answered my question. These are the steps I checked: 1) I have funds in my OpenSRS account 2) I white-listed my IP 3) I've re-created the API Key to make sure it matches the WHMCS module (way before I transferred the domain) 4) I copied the additional files required for OpenSRS What did I miss? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted May 6, 2014 Share Posted May 6, 2014 did you select OpenSRS as the Register for this domain .TLD ? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 6, 2014 Share Posted May 6, 2014 perhaps take a look at this thread... http://forum.whmcs.com/showthread.php?29251-OpenSRS generally, I tend to ignore the message as it doesn't affect the domains renewing... you can remove the error by entering the domain's OpenSRS username and password into the domain's profile - but if you don't know them, then you'll just have to live with the message. 0 Quote Link to comment Share on other sites More sharing options...
delusion Posted May 6, 2014 Author Share Posted May 6, 2014 perhaps take a look at this thread... http://forum.whmcs.com/showthread.php?29251-OpenSRS generally, I tend to ignore the message as it doesn't affect the domains renewing... you can remove the error by entering the domain's OpenSRS username and password into the domain's profile - but if you don't know them, then you'll just have to live with the message. I saw that thread, but is a transfer-in considered an "existing domain", then? I figured they referred an existing domain as one that was already registered in OpenSRS... Without the user/password, my client won't be able to change nameservers, correct? I would have to do that manually in the OpenSRS dashboard..? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 6, 2014 Share Posted May 6, 2014 I think it's "existing" in the sense that it hasn't been directly registered through WHMCS.. therefore, I don't think transfers are considered "existing". 0 Quote Link to comment Share on other sites More sharing options...
delusion Posted May 6, 2014 Author Share Posted May 6, 2014 I think it's "existing" in the sense that it hasn't been directly registered through WHMCS.. therefore, I don't think transfers are considered "existing". I used WHMCS to initiate the domain transfer, so it _should've_ worked, no? 0 Quote Link to comment Share on other sites More sharing options...
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