What advantages is there If I disable email piping and require contact online

[Jbro]

If I require people to open tickets online , login same way whmcs does and just simply get rid of the email piping

 

What advantages do I have?

[WHMCS John]

Hi,

If you tick the "Pipe Replies Only" option in your support department configuration then the advantages would be that the user is always authenticated when submitting a ticket so you can be sure they are the genuine account owner.

 

Also they'll see the knowledgbase suggestions, so it may actually reduce the number of requests you receive.

 

Personally I'd still vote for keeping email piping configured so clients can still reply via email.