FireCompanies Posted April 5, 2014 Share Posted April 5, 2014 I would like to see if anyone is having this same issue or if there is a workaround for it. When adding a client's credit card for automatic pay we get the following error: Remote Transaction Failure. Please Contact Support. After countless attempts with changing the address we found the issue was the optional company name field. When we removed the client's name the credit card was able to be stored. But now the issue is we have is not having the company name in the details. Does anyone have a solution? Any help would be greatly appreciated. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
gp_geo Posted April 7, 2014 Share Posted April 7, 2014 We recently found out that leaving out the Client's Last Name would cause this generic error also. We are running version 5.3.6 of WHMCS on Centos 6.5. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 9, 2014 WHMCS Support Manager Share Posted April 9, 2014 Hi, What payment gateway are you using? Has the client paid any invoices sing this gateway in the past? What entry do you see under Billing > Gateway Log that corresponds to this? 0 Quote Link to comment Share on other sites More sharing options...
scottmadden Posted April 25, 2015 Share Posted April 25, 2015 I am getting the same problem. I am using Stripe. It works fine in test mode. Here is the error from Billing > Gateway Log UserID => 1 No such customer: cus_4wBTmpmFWb9AAy 0 Quote Link to comment Share on other sites More sharing options...
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