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Extra UN-wanted invoice created when paying for 2 hosting packages


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I have enabled the Sequential Paid Invoice Numbering with the

Sequential Invoice Number Format : Invoice-{NUMBER}


Customer has 2 hosting package, the system generates two Proforma invoices with numbers: 4113 and 4125.


Customer pays the invoices, then the system generates 3 invoices, with the Number format as follow:


Invoice-515 [4113-4125] with total of both invoices

Invoice-516 [4113]

Invoice-517 [4125]


Not sure why it is doing so, do I have a setting wrong?


Invoice-515 should not be generated, as the whole point of generating 'real invoices' is that a proforma invoice can be deleted and no real invoice number was generated, but now the system creates an extra one, why?

Edited by Wabun
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  • WHMCS Support Manager


If you check the logs I suspect you'll find invoice #515 is generated first and then the two original invoices get paid.

This will be the client using the mass payment feature.


If you do not wish to offer this feature, it can be disabled under Setup > General Settings > Invoices tab.

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