linder Posted March 3, 2014 Share Posted March 3, 2014 After the latest upgrade all Danish characters are replaced with a ? mark. i have tried to run the cronjob using wget with the same result. In PDF files and web everythings looks ok. Is there anybody out there WHO have had the same kind of problem? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted March 5, 2014 WHMCS Support Manager Share Posted March 5, 2014 Hi, The first thing to try is setting the font to "Freesans" in Setup > General Settings > Invoicing. If the problem persists after that please download and install the "dejavusans" font from http://docs.whmcs.com/PDF_Invoice#Additional_Fonts This font contains many more characters than the standard ones so stands the best chance of working with these characters. 0 Quote Link to comment Share on other sites More sharing options...
ikasp Posted March 6, 2014 Share Posted March 6, 2014 After the latest upgrade all Danish characters are replaced with a ? mark. i have tried to run the cronjob using wget with the same result. In PDF files and web everythings looks ok. Is there anybody out there WHO have had the same kind of problem? If you are referring to emails sent out, yes we have had this issue. 0 Quote Link to comment Share on other sites More sharing options...
pcardoso Posted March 7, 2014 Share Posted March 7, 2014 Hi, We had the same with Portugueses characters. All our customers started receiving e-mails, partial blank after the upgrade. If you look at the html code of the e-mails templates you can see it is very very confusing now. 0 Quote Link to comment Share on other sites More sharing options...
ikasp Posted March 8, 2014 Share Posted March 8, 2014 Hi, We had the same with Portugueses characters. All our customers started receiving e-mails, partial blank after the upgrade. If you look at the html code of the e-mails templates you can see it is very very confusing now. Yes we have, it is so shitty and disappointing. According to WHMCS the issue occured with 5.3.3 and it was corrected in 5.3.4/5. However, if you upgraded full to 5.3.3 and incremental to 5.3.5 the error remains. WHMCS has no automatic solution to correct this.Every email template has to be edited manually and updated with the correct 8bit characters. The only shortcut avail is to cut and paste the db values as html to the email tpl editor since the html in the db is corrects. It is a time consuming task,but it has to be done, and meanwhile you look as a fool in front of your csutomers sending them unreadable mails. So far, since a year, we have had not one troublefree upgrade of whmcs. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.