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Free order due changing variables


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Recently we received an order as below.

As you can see the amount of the order is 0.00, while the setup is set on anually including price.

This might be caused due changing the variables, is there any fix yet?


whmcs version using: 5.2.15


Thank you in advance.



Dear vyd casyvia (vydcasyvia),


This is a payment receipt for Invoice 224 sent on 01/01/2014


XXL - 4-0-4.cf (01/01/2014 - 31/12/2016) €0.00Euro


Sub Total: €0.00Euro

Credit: €0.00Euro

Total: €0.00Euro


Amount: €0.00Euro

Transaction #:

Total Paid: €0.00Euro

Remaining Balance: €0.00Euro

Status: Paid


You may review your invoice history at any time by logging in to your client area.


Note: This email will serve as an official receipt for this payment.

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Can you open a ticket with our support team to investigate this further? If this is a one time event and not something you can provide reproduction steps, its not something we can say much more about in the bug reporting forum. We need to check the invoice details, activity log, pricing setup, promotion setup, etc.


Have a great day,


Nate C

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