WebzPro Posted November 30, 2013 Share Posted November 30, 2013 Hello, First I did look at all the WHMCS documentation and all the is correct form ioncube on. This is now the second time this has failed. The first time I had to restore the back up I took before upgrade. I made sure all files were uploaded in binary, uploaded a little at a time wrote down exactly what I was doing the entire time. Go thorough upgrade tells me I am upgrading from 5.1.15 to 5.2.14, hit the upgrade button says upgrade complete, delete install folder and go to admin area and get blank page. Client area shows maintenance mode as it should. Uploaded files again to double check, again nothing but a blank page. Ticket in, but if it takes them more than an hour to get back to me I will need to restore the old version. Any help would be appreciated. 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted November 30, 2013 Author Share Posted November 30, 2013 Can't wait any longer but I did not expect a quick answer from support on this. Going to pay WHMCS to do the upgrade and let them figure it out. I have been upgrading this product for years and not one issue. 0 Quote Link to comment Share on other sites More sharing options...
mlew2 Posted November 30, 2013 Share Posted November 30, 2013 (edited) Well if you look closely you are using 2 different versions and going the way you are you are DOWNGRADING 5.2.12-> 5.2.13-> 5.2.14 is the latest upgrading needed OR 5.1.13-> 5.1.14-> 5.1.15 Edited November 30, 2013 by mlew2 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted November 30, 2013 Share Posted November 30, 2013 Did you use the full installation or just the patch? /http://screencast.com/t/qXqRAVgflY7l 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted December 1, 2013 Author Share Posted December 1, 2013 I am doing a version upgrade. Moving from 5.1 to 5.2. So from most recent 5.1 version 5.1.15 to 5.2.14 full upgrade. No issues with applying any patches. 0 Quote Link to comment Share on other sites More sharing options...
mlew2 Posted December 1, 2013 Share Posted December 1, 2013 (edited) I am doing a version upgrade. Moving from 5.1 to 5.2. So from most recent 5.1 version 5.1.15 to 5.2.14 full upgrade. No issues with applying any patches. Oh OK then not sure what the issue is then sorry Edit: You MAY need to flush your DNS to get the new settings and such to show, just a thought though cmd->ipconfig /flushdns Edited December 1, 2013 by mlew2 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted December 1, 2013 Share Posted December 1, 2013 one of the whmcs guys wrote an unofficial walkthrough of upgrading from 5.1 to 5.2 - this might be a little late for your needs, but i'll mention it in case someone is reading the thread in the future. http://forum.whmcs.com/showthread.php?79151-Upgrading-from-5-1-9-to-5-2-7-Tips-and-Tricks&p=338135#post338135 0 Quote Link to comment Share on other sites More sharing options...
WebzPro Posted December 1, 2013 Author Share Posted December 1, 2013 (edited) Problem solved. It was not an issue with the WHCMS and the upgrade but our Kayako integration. Support found the file that was the issue ( hook- editticketsystememail.php) disabled it, we upgraded the Kayako integration and all looks good and working again. Just wanted to say that there are a lot of stones being thrown on the decline of WHMCS support. In all the years I have been with WHMCS never have I had an issue. Responses have always been timely. This time I paid for the upgrade (never did before) they found the issue, they delivered the upgrade with in 24 hours as promised. Great support and I thank them. Edited December 1, 2013 by WebzPro 0 Quote Link to comment Share on other sites More sharing options...
DennisHermannsen Posted December 2, 2013 Share Posted December 2, 2013 Problem solved. It was not an issue with the WHCMS and the upgrade but our Kayako integration. Support found the file that was the issue ( hook- editticketsystememail.php) disabled it, we upgraded the Kayako integration and all looks good and working again. Just wanted to say that there are a lot of stones being thrown on the decline of WHMCS support. In all the years I have been with WHMCS never have I had an issue. Responses have always been timely. This time I paid for the upgrade (never did before) they found the issue, they delivered the upgrade with in 24 hours as promised. Great support and I thank them. Great to see that not everyone blames WHMCS when things not go as expected. 0 Quote Link to comment Share on other sites More sharing options...
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