tatore Posted November 10, 2013 Share Posted November 10, 2013 Hi, Maybe I'm missing something of the configuration, but I would like to know: is it possible, user side, to pay the service bought (example for the next year, I would pay now for the shared plan), in any time, with no dependance from the natural expiration of the service? It seems that actually, if the user want to pay now a service that expires on (example) May 2014 the user is not allowed. Please, let me know if is it possible. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted November 10, 2013 Share Posted November 10, 2013 What about credit? They can upload funds to their accounts and decide what services they want to auto-renew. Anyway if they really want to renew their service many months/years before before next due date, i can only think to manually create an invoice to allow them to renew and then update the next due date and billing cycle accordingly. 0 Quote Link to comment Share on other sites More sharing options...
tatore Posted November 10, 2013 Author Share Posted November 10, 2013 so, this is a very sad confirmation: the payment can be done only some day before the expiration? 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted November 10, 2013 Share Posted November 10, 2013 Well it doesn't mean that it's not possible to achive what you need. In fact i can think 2 different solutions with a custom Module. With it your client will be able to renew his service before the related proforma has been generated. For example let's say that Bob has an hosting that expires on 01/01/2014. He wants to renew it for 3 years. Instead of waiting for the proforma, he can renew it in advance today (11/11/2013). By doing this he can immediately receive the proforma, proceed to payment, download the invoice, get the next due date moved to 01/01/2017 and billing cycle set to triennially. In this way WHMCS can still handle the next renewal. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted November 11, 2013 Share Posted November 11, 2013 Yes, they open a ticket and you create them an invoice 0 Quote Link to comment Share on other sites More sharing options...
tatore Posted November 22, 2013 Author Share Posted November 22, 2013 This problem is becoming harder. Lots of users can't renew the plan, but only the domain name annual fee. It's ridiculous, or am I still missing something? My gain is on the hosting plan, that doesn't include the domain. Please, give me a solution (not a manual invoice, I have too many customers that want to do things by themselves). Even yesterday, at least 5 people, were able to renew the domain name but not the associated plan. A great money loss. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted November 23, 2013 Share Posted November 23, 2013 There is currently no facility for clients to 'renew' services early. 0 Quote Link to comment Share on other sites More sharing options...
tatore Posted November 23, 2013 Author Share Posted November 23, 2013 Bear even in mind that Paypal gets money each transaction. Money loss for me. I must check a valid alternative to WHMCS 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted November 23, 2013 Share Posted November 23, 2013 I must check a valid alternative to WHMCS it may be worth contacting ModulesGarden, HostTheBest etc or posting in marketplace to see if they could write a module to meet your needs. 0 Quote Link to comment Share on other sites More sharing options...
Kian Posted November 23, 2013 Share Posted November 23, 2013 +1 You can't pretend to have all functionality you need out of the box. WHMCS is a very good system because it allows you to expand functionalities. 0 Quote Link to comment Share on other sites More sharing options...
tatore Posted November 23, 2013 Author Share Posted November 23, 2013 it may be worth contacting ModulesGarden, HostTheBest etc or posting in marketplace to see if they could write a module to meet your needs. wow, This could be a nice solution, as I have already got a lot from Modules Garden. Thanks for the advice. 0 Quote Link to comment Share on other sites More sharing options...
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