Lack of support

[Brainchild Labs Pty Ltd]

So it seems we are not getting anywhere in the most desperate time of need.

 

It has been days since we submitted a high critical issue to WHMCS and we have had no response.

 

Can support please get on top of it and assist us.

[WHMCS Chris]

Hello,

 

When posting these types of posts - it would be extremely helpful if you supplied your ticket along with it so we can take a look. Additionally, we currently treat each ticket with the same priority, which is that it is answered in the order that it was received. Due to the recent software updates, there have been a very large number of tickets coming into the ticket system so our response time has delayed due to this. For that, I absolutely apologize.

 

Additionally, if you're posting in the forums - you may want to ask other users if they've run into a similar issue, as they may be able to provide assistance while you wait for Technical Support to respond.

 

Thank you, and again sorry for the delay.

[malfunction]

Additionally, we currently treat each ticket with the same priority, which is that it is answered in the order that it was received.

Then why not make the "priority" select box in the clients' ticket view optional in the software? If you present a field like that then people, not unreasonably, expect it to do something.