Password Reset Email for (Client Area)

[neobyte]

I've double checked with 3 other WHMCS installs and whenever a user click password reset link and click on the confirm email no details are being sent.

 

Nothing in the email logs, nothing showing in WHMCS.

[othellotech]

The method changed in the later versions - it's not sent by email anymore and has to be changed on-screen in the new templates

 

A 'bug' where WHMCS have taken out existing functionality that needs to go back in and become an option

 

Check if it's on the suggestions, and if not raise it

[stormy]

What do you mean it's not sent by email? How is a customer supposed to retrieve the password then?

[SeanP]

Are you talking about the "Forgotten Your Password? Request a Password Reset" function? I just tested it on my 5.2.10 installation, and I received the password reset email just fine. It prompted me with the security question, I had set on my account, before sending the reset email.

[Matt]

I am unable to reproduce any issue with the password reset process here. As others have suggested, there was a change quite some time ago to where instead of sending a new randomly generated password via email, users are now asked to enter their desired new password on site so that it is not ever transmitted in plain text over email. So if you're having issues I would recommend checking that your custom templates are all up to date, particularly the pwreset.tpl and pwresetvalidation.tpl ones.

 

Matt