403 error while replying to a ticket on 5.2.9 version

[demaier]

I just updated our WHMCS to 5.2.9 and we are experiencing an 403 error if we use "http://" in any reply to our customers. It is giving us 403 error when the message you are typing contains http://domain.com!

 

May be this is a link parsing issue with WHMCS ticket system now?

 

Please help!

[demaier]

After going back and forth with HostGator it seem it was something on their side.

Please see below the HostGator reply if interested:

 

"I do see the 403 errors being reported, though I cannot replicate the results when loading them using a temporary password. However, I did see that you were hitting a common ModSecurity rule that we have in place.

(...)

Please try again as I believe the security rule is the root cause of this issue and rule 1234234 is one that we have to commonly whitelist."

 

I have tried again with one user and I WAS able to send the reply.

 

So I believe this issue is not a WHMCS issue. Sorry folks.