Jump to content

Invoice Number still the same....


Recommended Posts



I have a client that has a PayPal subscription of £26.00 per month, the problem is that each month he gets always the same invoice number that's 269 and all past transactions with a balance that's -£312.00.


How can I sort out this issue?

It is from my side so I can cancel the order and generate a new one or is from my client side so I have to ask him to cancel the PayPal subscription?


The only thing I remember was that more that a year ago I setup the invoice to be sent for twelve months at that amount...


Please help.






Roberto Ciccolella

Link to comment
Share on other sites

  • WHMCS Support Manager


Are you saying that no new invoice is being generated for the services, so when their PayPal Subscription sends a payment, it's credited to the original invoice?

If so, it sounds like your issue is that new invoices are not being generated. Please start your troubleshooting at http://docs.whmcs.com/Invoicing_Issues

Link to comment
Share on other sites

  • 1 month later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated